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 I just made a reservation and paid, have I done everything?
Please check your e-mail. You have already received our confirmation mail which confirms your route, your name, and generally all of your reservation details. Please print these details or copy as your driver could ask for it. Take special care to note our 24hr Emergency telephone number.
Is it certain that I will not pay anything else? Have I paid absolutely everything?
Yes, you have paid the full amount requested. You will never be asked for cash from our drivers. The amount you paid online is the Total amount for the route you have chosen. However if you amend, cancel or require additional services, the relevant charges will apply.
Will the vehicle that I just paid for, really wait for me? How will they know it Is me?
Our driver will be waiting for you at the arrival point bearing our sign. (Arrivals in Airports, Vessel disembarkations, etc). Your name will be clearly displayed along with our name www.bookyourtransfer.com. We monitor your flight. The data you entered at the booking stage (travel details, Arrival, Flight Number, Airline, etc) is kept for that reason only. If by chance you manage to arrive and exit from a point different from the usual, do not worry. We will try hard to trace you and we don’t easily quit. We will use the telephone number you supplied and use the available speaker systems to call your name. You are also required to call our 24hr emergency number to inform us of your location.
What if the drivers have a strike?
If you have booked through www.bookyourtransfer.com we guarantee that we will deliver your transfer at the time specified. In the event of a strike or any other unpredictable event, we fully guarantee that you will be transferred; however we can not guarantee the vehicle type and usual high standard of the vehicle transporting you. Your transfer however is fully confirmed.
My flight leaves in few hours, can I book ?
Yes, we welcome late requests and will always try to accommodate. With www.bookyourtransfer.com, our online booking systems allow you to make reservations up to 8 hours before you arrive in your destination with instant confirmation. For example if your flight lands 12 midnight in London, Cyprus or Greece, you could book your taxi at 4pm the same day! Go ahead! (Please check website for other countries) – For arrival times shorter than the website allowance, you can click here to email with your details and we will try our very best to arrange a transfer for you.
What happens if my flight is delayed? (Or my ship, etc?)
Do not worry. Regardless of how long the delay will be, your vehicle will be waiting for you for as long as it is needed. We are in constant contact with the arrival lounges and information points for that reason.
I would like to be transported to a location that is not displayed as an option.
In this case please e-mail us, we will usually respond to you within 2-4 hrs from time of receipt with the exact cost and the payment method. We will also send you a simple link to complete your booking online. Click here to email us
I do not need a transfer; I would like an excursion program for sight seeing, is that possible?
Let us know your requirements and we will tailor the ideal program for you. You will have an unforgettable experience that will meet your particular needs and your high expectations! Click here to contact us.
We are 5 people arriving, how many vehicles do we need?
This depends on your location. We have a variety of vehicles in our various locations. Our online booking system will show you clearly the options available. When you enter the amount of people travelling, the system will pre select a vehicle type for you, displaying the best prices available.
We have a child with us, is child seat available?
Yes and Free of Charge! Please click the appropriate box during the booking process. If you pre select a baby seat, your vehicle will be waiting for you accordingly prepared. (This does not apply in Turkey).
I have booked my transfer to my hotel, can I book my return?
Yes, you can choose to book your return route at any time. In this case you get a discount! It would be helpful, to let us know your mobile phone so we can confirm the exact date, time and location of your return route. Click here to contact us.
Who will be waiting for me, with what vehicle?
www.bookyourtransfer.com offers services only through professional, licensed, insured, non-smoking drivers that bear all the appropriate Transportation authorities licenses. In all our locations, we collaborate with accredited associations or transfer companies that are accredited and fully inspected and controlled by governmental bodies. All of the vehicles used are in perfect condition and of an excellent standard. Our vehicles offer all modern conveniences such as air-condition, etc).
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